Data Processing Addendum

Customer agreeing to these terms (“Customer”) has entered into either a Terms of Use (https://ganttpro.com/terms-of-use/) or Agreement with DPM Solutions Sp. z o.o., Koszykarska 27B / 26, 30-717 Kraków, Poland (“DPM Solutions”) under which DPM Solutions has agreed to provide services to Customer as amended from time to time, the terms of Service (“Agreement”). This Addendum is part of the Agreement and is effective upon accepting Agreement, if Customer personal data is processed.

1. Definitions

Unless otherwise defined herein, capitalized terms and expressions used in this Addendum shall have the following meaning:

1.1. “CCPA” means the California Consumer Privacy Act of 2018.

1.2. “Customer Personal Data” means any personal data or personal information of data subjects contained within the data provided to or accessed by DPM Solutions by or on behalf of Customer or Customer end users in connection with the Services.

1.3. “Global Data Protection Legislation” means the European Data Protection Legislation, CCPA, and LGPD as applicable to the processing of Customer Personal Data under the Agreement.

1.4. “EEA” means the European Economic Area.

1.5. “EU” means the European Union.

1.6. “European Data Protection Legislation” means EU Directive 95/46/EC, as transposed into domestic legislation of each Member State and as amended, replaced or superseded from time to time, including by the GDPR and laws implementing or supplementing the GDPR.

1.7. “GDPR” means EU General Data Protection Regulation 2016/679.

1.8. “LGPD” means the Brazilian General Data Protection Law.

1.9. “Standard Contractual Clauses” or “SCCs” mean the standard data protection clauses for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection, as described in Article 46 of the GDPR.

1.10. “Services” means the services and/or products to be provided by DPM Solutions to Customer under the Agreement, including, but not limited to: registration, team members and projects management, and all other functionality available for using GanttPRO.

1.11. “Sub-processors” means any individual or entity (including any third party but excluding DPM Solutions) appointed by or on behalf of DPM Solutions to process Customer Personal Data in connection with the Agreement.

1.12. The terms “personal data”, “data subject”, “processing”, “controller”, “processor” and “supervisory authority” as used in this Addendum have the meanings given in the GDPR. The terms “personal information”, “Business”, and “Service Provider” have the meanings set forth in the CCPA, and the terms “data importer” and “data exporter” have the meanings given in the Standard Contractual Clauses.

2. Processing of Data

2.1. This Addendum only applies to the extent that we are processing Customer Personal Data on behalf of Customer. DPM Solutions shall comply with European Data Protection Legislation, LGPD, or CCPA, if applicable to the processing of Customer Personal Data. DPM Solutions will only process Customer Personal Data in accordance with Customer’s instructions. Parties acknowledge and agree that details of the processing are described in Appendix 1.

2.2. Customer warrants to DPM Solutions that If the European Data Protection Legislation applies to the processing of Customer Personal Data and Customer is a processor, Customer’s instructions and actions with respect to that Customer Personal Data, including its appointment of DPM Solutions as another processor, have been authorized by controller.

3. Customer’s Instructions

Customer instructs DPM Solutions to process Customer Personal Data only in accordance with applicable law: (a) to provide the Services; (b) as authorized by the Agreement, including this Addendum and its Appendices; and (c) as further documented in any other written instructions given by Customer and acknowledged in writing by DPM Solutions as constituting instructions for purposes of this Addendum.

4. Data Deletion

Customer instructs DPM Solutions to delete all Customer Personal Data (including existing copies) from DPM Solutions’s systems as required by and in accordance with applicable law as soon as reasonably practicable, unless applicable law prevents DPM Solutions from deleting such data.

5. Security

DPM Solutions will implement and maintain appropriate technical and organizational measures provided in Appendix 2 for protection of the security, confidentiality, and integrity of the Controller’s personal data. DPM Solutions may update or modify the Security Measures from time to time provided that such updates and modifications do not materially decrease the overall security of the Services.

6. Processor Personnel

DPM Solutions shall take reasonable steps to ensure the reliability of any employee, agent, or contractor of any Contracted Processor who may have access to the Company Personal Data. DPM Solutions will grant access to Customer Personal Data only to employees, contractors, and Sub-processors who need such access for the scope of their performance, and are subject to appropriate confidentiality arrangements.

7. Information Security Incidents

7.1. DPM Solutions will notify Customer without undue delay upon Processor becoming aware of a Information Security Incident affecting Customer Personal Data. DPM Solutions’s notification of or response to an Information Security Incident will not be construed as an acknowledgement by DPM Solutions of any fault or liability with respect to the Information Security Incident. Customer is solely responsible for notification obligations related to Information Security Incident(s) any third parties under applicable law.

7.2. DPM Solutions will cooperate with the Customer and take reasonable steps to identify the case of such Information Security Incident, minimize harm and prevent a recurrence.

8. Customer’s Security Responsibilities and Assessment

8.1. Customer agrees that DPM Solutions is under no obligation to protect Customer Personal Data that Customer chooses to store or transfer outside of DPM Solutions's systems and its Sub-processors. Customer is fully responsible for proper use of the Services, including making appropriate use of the Services to ensure a level of security appropriate to the risk in respect of Customer Personal Data; securing the account authentication credentials, systems, and devices Customer uses to access the Services; and securing Customer’s systems and devices DPM Solutions uses to provide the Services; and backing up its Customer Personal Data. At the same time, this Section does not exclude DPM Solutions's obligations under Section 5 (Security) and Section 7 (Information Security Incidents).

8.2. Customer bears sole responsibility for reviewing the Security Documentation and assessing for itself whether the Services, Security Measures and obligations of the DPM Solutions will meet Customer's needs, including with respect to any Customer security obligations under applicable Global Data Protection Laws. Accordingly, Customer acknowledges and agrees that the Security Measures implemented and maintained by DPM Solutions provide a level of security consistent with the risk in relation to Customer's Personal Data.

8.3. Liability Cap. The total combined liability of either party and its affiliates towards the other party and its affiliates, whether in contract, tort or any other theory of liability, under or in connection with the Agreement, this Addendum, and the Standard Contractual Clauses if entered into as described in Appendix 3 Section II 8.8 (Onward transfers) combined will be limited to limitations on liability or other liability caps agreed to by the parties in the Agreement, subject to Section 8.4 (Liability Cap Exclusions).

8.4. Liability Cap Exclusions. Nothing in Section 8.3 (Liability Cap) will affect any party’s liability to data subjects under the third party beneficiary provisions of the Standard Contractual Clauses to the extent limitation of such rights is prohibited by the European Data Protection Legislation.

9. Data Protection Impact Assessment and Prior Consultation

DPM Solutions will reasonably assist Customer in complying with its obligations in respect of data protection impact assessments and prior consultation, including, if applicable, Customer’s obligations pursuant to Articles 35 and 36 of the GDPR, or equivalent provisions of any other Data Protection Law, in each case solely in relation to Processing of Company Personal Data by, and taking into account the nature of the Processing and available information. 

10. Audits

10.1. Customer may audit DPM Solutions’s compliance with its obligations under this Addendum. DPM Solutions will contribute to such audits by providing Customer or Customer’s supervisory authority with the information and assistance reasonably necessary to conduct the audit, including any relevant records of processing activities applicable to the Services.

10.2. Customer pays for all audits and must reimburse DPM Solutions for all audit time at DPM Solutions's current professional services rates. When requesting an audit, Customer must submit to DPM Solutions a detailed proposed audit plan with a specified audit date no earlier than two weeks later. Information and audit rights of Customer only arise this Section to the extent that the Addendum does not otherwise give them information and audit rights meeting the relevant requirements of Data Protection Law.

11. Data Subject Rights

11.1. Taking into account the nature of the processing, DPM Solutions may assist Customer by implementing appropriate technical and organizational measures, insofar as this is possible and reasonable, for the fulfillment of Customer obligations, as reasonably understood by Customer, to respond to requests to exercise Data Subject rights under the Data Protection Laws.

11.2. DPM Solutions will, at its sole discretion, notify Customer if it receives a request from a data subject under any Data Protection Law in respect of Customer Personal Data; or advise the data subject to submit his or her request to Customer, and/or notify the data subject that his or her request has been forwarded to Customer.

12. Data Storage and Data Transfer

12.1. Customer agrees that DPM Solutions may store and process personal data in any country in which the DPM Solutions or any of its sub-processors maintains facilities.

12.2. For transfers of personal data under this Addendum from the European Union, the European Economic Area and/or their member states and Switzerland to other countries Parties agree to enter into Standard Contract Clauses which are attached hereto as Appendix 3. At the Addendum Effective Date, Customer hereby authorizes the transfer of personal data and provides consent that the following data processing activities specifically authorized by Customer and indicated in Appendix 1, will take place in the countries outside of the EEA and in strict compliance to the legal bases for data transfer.

13. Sub-processors

13.1. Customer acknowledges and agrees that DPM Solutions may engage third-party sub-processors in connection with the provision of the Services. As a condition to permitting a third-party sub-processor to process personal data, DPM Solutions will enter into an agreement with each sub-processor containing data protection obligations that provide at least the same level of protection for personal data as those in this Addendum. In either case, Customer agrees to enter into the Standard Contractual Clauses where necessary acknowledging that sub-processors may be appointed by DPM Solutions in accordance with Clause 11 of Standard Contractual Clauses.

13.2. A current list of sub-processors is accessible by the following link: https://ganttpro.com/sub-processors/ (list may be updated by DPM Solutions from time to time in accordance with this Addendum).

13.3. Customer may reasonably object to DPM Solutions using a new sub-processor by notifying DPM Solutions promptly in writing within five (5) days after receipt of DPM Solutions’s notice about a new sub-processor. Such notice shall explain the reasonable grounds for the objection. In the event of Customer objects to a new Sub-processor, Customer and DPM Solutions will work together in good faith to find a mutually acceptable resolution to address such objection. If the parties are unable to reach a mutually acceptable resolution within a reasonable timeframe, either party may terminate the Agreement by providing written notice. 

14. Processing Records ana Analytics

GDPR requires DPM Solutions to collect and record certain information, including the name and contact details of each processor and / or controller on whose behalf DPM Solutions acts and provide such information to supervisory authorities. If the GDPR applies to the processing of Customer's Personal Data, Customer provides such information to DPM Solutions upon request and guarantees that all provided information will be accurate and current. Customer acknowledges and agrees that DPM Solutions may create and extract from the processing associated with the Services, anonymous and/or aggregated data that does not identify Customer or any individual, as well as use, publish or transfer such data to third parties to improve DPM Solutions products and services and for other legitimate business purposes. 

15. Notices

All notices and communications given under this Agreement may be given by DPM Solutions to Customer via DPM Solutions’s primary points of contact with Customer or sent by email provided by Customer for the purpose of providing it with Service-related communications or alerts. Customer is solely responsible for ensuring that such email addresses are valid.

Appendix 1

Details of the Data Processing

This Appendix 1 is incorporated into the Addendum, and also forms part of the Standard Contractual Clauses (if such Standard Contractual Clauses are applicable to Customer).

• Data Importer is DPM Solutions.
• Data Exporter is the Customer that is a party to Agreement and Addendum.
• Subject Matter is data processing under this Addendum is Customer Personal Data.
• Duration of the Processing: DPM Solutions will process Customer Personal Data as outlined in Section 4 (Deletion of Data) of this Addendum.
• Nature and Purpose of the Processing is process Customer Personal Data for the permitted purposes, which shall include: (i) processing as necessary to provide the Service in accordance with Agreement; (ii) processing initiated by Customer in its use of the Service; and (iii) processing to comply with any other reasonable instructions provided by Customer that are consistent with the terms of the Agreement.
• Data Subjects
  Only directly involved in project management activities, such as the Customer’s personnel, customers, contractors, and other individuals associated with the execution and oversight of projects.
• Sub-processors are outlined in Section 13.2 (Sub-processors) of this Addendum.
• Categories of Data
  The categories of personal data transferred are determined by the Customer, taking into account that they should only include information directly related to project management, such as name, email address, phone number, title, company name, and project-specific details, including task lists and descriptions entered by the Customer. Personal data unrelated to project management should not be entered into the Service.
• Customer declares that it does not entrust DPM SOLUTIONS with the Data specified in Article 9(1) of the GDPR.

Appendix 2

Security Measures

This Appendix 2 is incorporated into the Addendum, and also forms part of the Standard Contractual Clauses (if such Standard Contractual Clauses are applicable to Customer). DPM Solutions is committed to implementing and maintaining the technical and organizational Security Measures that are indicated at link: https://ganttpro.com/security-measures. DPM Solutions reserves the right to update and/or change the Security Measures from time to time, provided that this does not compromise the overall security of the Services.

Appendix 3

Standard Contractual Clauses

SECTION I

Clause 1 Purpose and scope

(a) The purpose of these standard contractual clauses is to ensure compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) for the transfer of personal data to a third country.

(b) The Parties:

(i) the natural or legal person(s), public authority/ies, agency/ies or other body/ies (hereinafter ‘entity/ies’) transferring the personal data, as listed in Annex I.A (hereinafter each ‘data exporter’), and

(ii) the entity/ies in a third country receiving the personal data from the data exporter, directly or indirectly via another entity also Party to these Clauses, as listed in Annex I.A (hereinafter each ‘data importer’)

have agreed to these standard contractual clauses (hereinafter: ‘Clauses’).

(c) These Clauses apply with respect to the transfer of personal data as specified in Annex I.B.

(d) The Appendix to these Clauses containing the Annexes referred to therein forms an integral part of these Clauses.

Clause 2 Effect and invariability of the Clauses

(a) These Clauses set out appropriate safeguards, including enforceable data subject rights and effective legal remedies, pursuant to Article 46(1) and Article 46(2)(c) of Regulation (EU) 2016/679 and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679, provided they are not modified, except to select the appropriate Module(s) or to add or update information in the Appendix. This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a wider contract and/or to add other clauses or additional safeguards, provided that they do not contradict, directly or indirectly, these Clauses or prejudice the fundamental rights or freedoms of data subjects.

(b) These Clauses are without prejudice to obligations to which the data exporter is subject by virtue of Regulation (EU) 2016/679.

Clause 3 Third-party beneficiaries

(a) Data subjects may invoke and enforce these Clauses, as third-party beneficiaries, against the data exporter and/or data importer, with the following exceptions:

(i) Clause 1, Clause 2, Clause 3, Clause 6, Clause 7;

(ii) Clause 8 –Clause 8.1(b), 8.9(a), (c), (d) and (e); 

(iii) Clause 9 – Clause 9(a), (c), (d) and (e); 

(iv) Clause 12 – Clause 12(a), (d) and (f);

(v) Clause 13;

(vi) Clause 15.1(c), (d) and (e);

(vii) Clause 16(e);

(viii) Clause 18 – Clause 18(a) and (b).

(b) Paragraph (a) is without prejudice to rights of data subjects under Regulation (EU) 2016/679.

Clause 4 Interpretation

(a) Where these Clauses use terms that are defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.

(b) These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.

(c) These Clauses shall not be interpreted in a way that conflicts with rights and obligations provided for in Regulation (EU) 2016/679.

Clause 5 Hierarchy

In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail.

Clause 6 – Description of the transfer(s)

The details of the transfer(s), and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred, are specified in Annex I.B.

Clause 7 – (Optional) Docking clause

(a) An entity that is not a Party to these Clauses may, with the agreement of the Parties, accede to these Clauses at any time, either as a data exporter or as a data importer, by completing the Appendix and signing Annex I.A.

(b) Once it has completed the Appendix and signed Annex I.A, the acceding entity shall become a Party to these Clauses and have the rights and obligations of a data exporter or data importer in accordance with its designation in Annex I.A.

(c) The acceding entity shall have no rights or obligations arising under these Clauses from the period prior to becoming a Party.

SECTION II – OBLIGATIONS OF THE PARTIES

Clause 8 – Data protection safeguards

The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organisational measures, to satisfy its obligations under these Clauses.

8.1   Instructions

(a) The data importer shall process the personal data only on documented instructions from the data exporter. The data exporter may give such instructions throughout the duration of the contract.

(b) The data importer shall immediately inform the data exporter if it is unable to follow those instructions.

8.2   Purpose limitation

The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B, unless on further instructions from the data exporter.

8.3   Transparency

On request, the data exporter shall make a copy of these Clauses, including the Appendix as completed by the Parties, available to the data subject free of charge. To the extent necessary to protect business secrets or other confidential information, including the measures described in Annex II and personal data, the data exporter may redact part of the text of the Appendix to these Clauses prior to sharing a copy, but shall provide a meaningful summary where the data subject would otherwise not be able to understand the its content or exercise his/her rights. On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information. This Clause is without prejudice to the obligations of the data exporter under Articles 13 and 14 of Regulation (EU) 2016/679.

8.4   Accuracy

If the data importer becomes aware that the personal data it has received is inaccurate, or has become outdated, it shall inform the data exporter without undue delay. In this case, the data importer shall cooperate with the data exporter to erase or rectify the data.

8.5   Duration of processing and erasure or return of data

Processing by the data importer shall only take place for the duration specified in Annex I.B. After the end of the provision of the processing services, the data importer shall, at the choice of the data exporter, delete all personal data processed on behalf of the data exporter and certify to the data exporter that it has done so, or return to the data exporter all personal data processed on its behalf and delete existing copies. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit return or deletion of the personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process it to the extent and for as long as required under that local law. This is without prejudice to Clause 14, in particular the requirement for the data importer under Clause 14(e) to notify the data exporter throughout the duration of the contract if it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under Clause 14(a).

8.6   Security of processing

(a) The data importer and, during transmission, also the data exporter shall implement appropriate technical and organisational measures to ensure the security of the data, including protection against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to that data (hereinafter ‘personal data breach’). In assessing the appropriate level of security, the Parties shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purpose(s) of processing and the risks involved in the processing for the data subjects. The Parties shall in particular consider having recourse to encryption or pseudonymisation, including during transmission, where the purpose of processing can be fulfilled in that manner. In case of pseudonymisation, the additional information for attributing the personal data to a specific data subject shall, where possible, remain under the exclusive control of the data exporter. In complying with its obligations under this paragraph, the data importer shall at least implement the technical and organisational measures specified in Annex II. The data importer shall carry out regular checks to ensure that these measures continue to provide an appropriate level of security.

(b) The data importer shall grant access to the personal data to members of its personnel only to the extent strictly necessary for the implementation, management and monitoring of the contract. It shall ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

(c) In the event of a personal data breach concerning personal data processed by the data importer under these Clauses, the data importer shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. The data importer shall also notify the data exporter without undue delay after having become aware of the breach. Such notification shall contain the details of a contact point where more information can be obtained, a description of the nature of the breach (including, where possible, categories and approximate number of data subjects and personal data records concerned), its likely consequences and the measures taken or proposed to address the breach including, where appropriate, measures to mitigate its possible adverse effects. Where, and in so far as, it is not possible to provide all information at the same time, the initial notification shall contain the information then available and further information shall, as it becomes available, subsequently be provided without undue delay.

(d) The data importer shall cooperate with and assist the data exporter to enable the data exporter to comply with its obligations under Regulation (EU) 2016/679, in particular to notify the competent supervisory authority and the affected data subjects, taking into account the nature of processing and the information available to the data importer.

8.7   Sensitive data

Where the transfer involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person’s sex life or sexual orientation, or data relating to criminal convictions and offences (hereinafter ‘sensitive data’), the data importer shall apply the specific restrictions and/or additional safeguards described in Annex I.B.

8.8   Onward transfers

The data importer shall only disclose the personal data to a third party on documented instructions from the data exporter. In addition, the data may only be disclosed to a third party located outside the European Union (in the same country as the data importer or in another third country, hereinafter ‘onward transfer’) if the third party is or agrees to be bound by these Clauses, under the appropriate Module, or if:

(i) the onward transfer is to a country benefiting from an adequacy decision pursuant to Article 45 of Regulation (EU) 2016/679 that covers the onward transfer;

(ii) the third party otherwise ensures appropriate safeguards pursuant to Articles 46 or 47 Regulation of (EU) 2016/679 with respect to the processing in question;

(iii) the onward transfer is necessary for the establishment, exercise or defence of legal claims in the context of specific administrative, regulatory or judicial proceedings; or

(iv) the onward transfer is necessary in order to protect the vital interests of the data subject or of another natural person.

Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.

8.9   Documentation and compliance

(a) The data importer shall promptly and adequately deal with enquiries from the data exporter that relate to the processing under these Clauses.

(b) The Parties shall be able to demonstrate compliance with these Clauses. In particular, the data importer shall keep appropriate documentation on the processing activities carried out on behalf of the data exporter.

(c) The data importer shall make available to the data exporter all information necessary to demonstrate compliance with the obligations set out in these Clauses and at the data exporter’s request, allow for and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance. In deciding on a review or audit, the data exporter may take into account relevant certifications held by the data importer.

(d) The data exporter may choose to conduct the audit by itself or mandate an independent auditor. Audits may include inspections at the premises or physical facilities of the data importer and shall, where appropriate, be carried out with reasonable notice.

(e) The Parties shall make the information referred to in paragraphs (b) and (c), including the results of any audits, available to the competent supervisory authority on request.

Clause 9 Use of sub-processors 

(a) The data importer has the data exporter’s general authorisation for the engagement of sub-processor(s) from an agreed list. The data importer shall specifically inform the data exporter in writing of any intended changes to that list through the addition or replacement of sub-processors at least 5 days in advance, thereby giving the data exporter sufficient time to be able to object to such changes prior to the engagement of the sub-processor(s). The data importer shall provide the data exporter with the information necessary to enable the data exporter to exercise its right to object.

(b) Where the data importer engages a sub-processor to carry out specific processing activities (on behalf of the data exporter), it shall do so by way of a written contract that provides for, in substance, the same data protection obligations as those binding the data importer under these Clauses, including in terms of third-party beneficiary rights for data subjects. The Parties agree that, by complying with this Clause, the data importer fulfils its obligations under Clause 8.8. The data importer shall ensure that the sub-processor complies with the obligations to which the data importer is subject pursuant to these Clauses.

(c) The data importer shall provide, at the data exporter’s request, a copy of such a sub-processor agreement and any subsequent amendments to the data exporter. To the extent necessary to protect business secrets or other confidential information, including personal data, the data importer may redact the text of the agreement prior to sharing a copy.

(d) The data importer shall remain fully responsible to the data exporter for the performance of the sub-processor’s obligations under its contract with the data importer. The data importer shall notify the data exporter of any failure by the sub-processor to fulfil its obligations under that contract.

(e) The data importer shall agree a third-party beneficiary clause with the sub-processor whereby – in the event the data importer has factually disappeared, ceased to exist in law or has become insolvent – the data exporter shall have the right to terminate the sub-processor contract and to instruct the sub-processor to erase or return the personal data.

Clause 10 – Data subject rights

 (a) The data importer shall promptly notify the data exporter of any request it has received from a data subject. It shall not respond to that request itself unless it has been authorised to do so by the data exporter.

(b) The data importer shall assist the data exporter in fulfilling its obligations to respond to data subjects’ requests for the exercise of their rights under Regulation (EU) 2016/679. In this regard, the Parties shall set out in Annex II the appropriate technical and organisational measures, taking into account the nature of the processing, by which the assistance shall be provided, as well as the scope and the extent of the assistance required.

(c) In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with the instructions from the data exporter.

Clause 11 – Redress

(a) The data importer shall inform data subjects in a transparent and easily accessible format, through individual notice or on its website, of a contact point authorised to handle complaints. It shall deal promptly with any complaints it receives from a data subject.

(b) In case of a dispute between a data subject and one of the Parties as regards compliance with these Clauses, that Party shall use its best efforts to resolve the issue amicably in a timely fashion. The Parties shall keep each other informed about such disputes and, where appropriate, cooperate in resolving them.

(c) Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data importer shall accept the decision of the data subject to:

(i) lodge a complaint with the supervisory authority in the Member State of his/her habitual residence or place of work, or the competent supervisory authority pursuant to Clause 13;

(ii) refer the dispute to the competent courts within the meaning of Clause 18.

(d) The Parties accept that the data subject may be represented by a not-for-profit body, organisation or association under the conditions set out in Article 80(1) of Regulation (EU) 2016/679.

(e) The data importer shall abide by a decision that is binding under the applicable EU or Member State law.

(f) The data importer agrees that the choice made by the data subject will not prejudice his/her substantive and procedural rights to seek remedies in accordance with applicable laws.

Clause 12 – Liability

(a) Each Party shall be liable to the other Party/ies for any damages it causes the other Party/ies by any breach of these Clauses.

(b) The data importer shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data importer or its sub-processor causes the data subject by breaching the third-party beneficiary rights under these Clauses.

(c) Notwithstanding paragraph (b), the data exporter shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data exporter or the data importer (or its sub-processor) causes the data subject by breaching the third-party beneficiary rights under these Clauses. This is without prejudice to the liability of the data exporter and, where the data exporter is a processor acting on behalf of a controller, to the liability of the controller under Regulation (EU) 2016/679 or Regulation (EU) 2018/1725, as applicable.

(d) The Parties agree that if the data exporter is held liable under paragraph (c) for damages caused by the data importer (or its sub-processor), it shall be entitled to claim back from the data importer that part of the compensation corresponding to the data importer’s responsibility for the damage.

(e) Where more than one Party is responsible for any damage caused to the data subject as a result of a breach of these Clauses, all responsible Parties shall be jointly and severally liable and the data subject is entitled to bring an action in court against any of these Parties.

(f) The Parties agree that if one Party is held liable under paragraph (e), it shall be entitled to claim back from the other Party/ies that part of the compensation corresponding to its/their responsibility for the damage.

(g) The data importer may not invoke the conduct of a sub-processor to avoid its own liability.

Clause 13 – Supervision

(a) Where the data exporter is established in an EU Member State: The supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation (EU) 2016/679 as regards the data transfer, as indicated in Annex I.C, shall act as competent supervisory authority.

Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) and has appointed a representative pursuant to Article 27(1) of Regulation (EU) 2016/679: The supervisory authority of the Member State in which the representative within the meaning of Article 27(1) of Regulation (EU) 2016/679 is established, as indicated in Annex I.C, shall act as competent supervisory authority.

Where the data exporter is not established in an EU Member State, but falls within the territorial scope of application of Regulation (EU) 2016/679 in accordance with its Article 3(2) without however having to appoint a representative pursuant to Article 27(2) of Regulation (EU) 2016/679: The supervisory authority of one of the Member States in which the data subjects whose personal data is transferred under these Clauses in relation to the offering of goods or services to them, or whose behaviour is monitored, are located, as indicated in Annex I.C, shall act as competent supervisory authority.

(b) The data importer agrees to submit itself to the jurisdiction of and cooperate with the competent supervisory authority in any procedures aimed at ensuring compliance with these Clauses. In particular, the data importer agrees to respond to enquiries, submit to audits and comply with the measures adopted by the supervisory authority, including remedial and compensatory measures. It shall provide the supervisory authority with written confirmation that the necessary actions have been taken.

SECTION III – LOCAL LAWS AND OBLIGATIONS IN CASE OF ACCESS BY PUBLIC AUTHORITIES

Clause 14 – Local laws and practices affecting compliance with the Clauses

(a) The Parties warrant that they have no reason to believe that the laws and practices in the third country of destination applicable to the processing of the personal data by the data importer, including any requirements to disclose personal data or measures authorising access by public authorities, prevent the data importer from fulfilling its obligations under these Clauses. This is based on the understanding that laws and practices that respect the essence of the fundamental rights and freedoms and do not exceed what is necessary and proportionate in a democratic society to safeguard one of the objectives listed in Article 23(1) of Regulation (EU) 2016/679, are not in contradiction with these Clauses.

(b) The Parties declare that in providing the warranty in paragraph (a), they have taken due account in particular of the following elements:

(i) the specific circumstances of the transfer, including the length of the processing chain, the number of actors involved and the transmission channels used; intended onward transfers; the type of recipient; the purpose of processing; the categories and format of the transferred personal data; the economic sector in which the transfer occurs; the storage location of the data transferred;

(ii) the laws and practices of the third country of destination– including those requiring the disclosure of data to public authorities or authorising access by such authorities – relevant in light of the specific circumstances of the transfer, and the applicable limitations and safeguards;

(iii) any relevant contractual, technical or organisational safeguards put in place to supplement the safeguards under these Clauses, including measures applied during transmission and to the processing of the personal data in the country of destination.

(c) The data importer warrants that, in carrying out the assessment under paragraph (b), it has made its best efforts to provide the data exporter with relevant information and agrees that it will continue to cooperate with the data exporter in ensuring compliance with these Clauses.

(d) The Parties agree to document the assessment under paragraph (b) and make it available to the competent supervisory authority on request.

(e) The data importer agrees to notify the data exporter promptly if, after having agreed to these Clauses and for the duration of the contract, it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under paragraph (a), including following a change in the laws of the third country or a measure (such as a disclosure request) indicating an application of such laws in practice that is not in line with the requirements in paragraph (a). 

(f) Following a notification pursuant to paragraph (e), or if the data exporter otherwise has reason to believe that the data importer can no longer fulfil its obligations under these Clauses, the data exporter shall promptly identify appropriate measures (e.g. technical or organisational measures to ensure security and confidentiality) to be adopted by the data exporter and/or data importer to address the situation. The data exporter shall suspend the data transfer if it considers that no appropriate safeguards for such transfer can be ensured, or if instructed by the competent supervisory authority to do so. In this case, the data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses. If the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise. Where the contract is terminated pursuant to this Clause, Clause 16(d) and (e) shall apply.

Clause 15 – Obligations of the data importer in case of access by public authorities

15.1   Notification

(a) The data importer agrees to notify the data exporter and, where possible, the data subject promptly (if necessary with the help of the data exporter) if it:

(i) receives a legally binding request from a public authority, including judicial authorities, under the laws of the country of destination for the disclosure of personal data transferred pursuant to these Clauses; such notification shall include information about the personal data requested, the requesting authority, the legal basis for the request and the response provided; or

(ii) becomes aware of any direct access by public authorities to personal data transferred pursuant to these Clauses in accordance with the laws of the country of destination; such notification shall include all information available to the importer.

(b) If the data importer is prohibited from notifying the data exporter and/or the data subject under the laws of the country of destination, the data importer agrees to use its best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible. The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter.

(c) Where permissible under the laws of the country of destination, the data importer agrees to provide the data exporter, at regular intervals for the duration of the contract, with as much relevant information as possible on the requests received (in particular, number of requests, type of data requested, requesting authority/ies, whether requests have been challenged and the outcome of such challenges, etc.). 

(d) The data importer agrees to preserve the information pursuant to paragraphs (a) to (c) for the duration of the contract and make it available to the competent supervisory authority on request.

(e) Paragraphs (a) to (c) are without prejudice to the obligation of the data importer pursuant to Clause 14(e) and Clause 16 to inform the data exporter promptly where it is unable to comply with these Clauses.

15.2   Review of legality and data minimisation

(a) The data importer agrees to review the legality of the request for disclosure, in particular whether it remains within the powers granted to the requesting public authority, and to challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful under the laws of the country of destination, applicable obligations under international law and principles of international comity. The data importer shall, under the same conditions, pursue possibilities of appeal. When challenging a request, the data importer shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits. It shall not disclose the personal data requested until required to do so under the applicable procedural rules. These requirements are without prejudice to the obligations of the data importer under Clause 14(e).

(b) The data importer agrees to document its legal assessment and any challenge to the request for disclosure and, to the extent permissible under the laws of the country of destination, make the documentation available to the data exporter. It shall also make it available to the competent supervisory authority on request. 

(c) The data importer agrees to provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request.

SECTION IV – FINAL PROVISIONS

Clause 16 – Non-compliance with the Clauses and termination

(a) The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.

(b) In the event that the data importer is in breach of these Clauses or unable to comply with these Clauses, the data exporter shall suspend the transfer of personal data to the data importer until compliance is again ensured or the contract is terminated. This is without prejudice to Clause 14(f).

(c) The data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses, where:

(i) the data exporter has suspended the transfer of personal data to the data importer pursuant to paragraph (b) and compliance with these Clauses is not restored within a reasonable time and in any event within one month of suspension;

(ii) the data importer is in substantial or persistent breach of these Clauses; or

(iii) the data importer fails to comply with a binding decision of a competent court or supervisory authority regarding its obligations under these Clauses.

In these cases, it shall inform the competent supervisory authority of such non-compliance. Where the contract involves more than two Parties, the data exporter may exercise this right to termination only with respect to the relevant Party, unless the Parties have agreed otherwise.

(d) Personal data that has been transferred prior to the termination of the contract pursuant to paragraph (c) shall at the choice of the data exporter immediately be returned to the data exporter or deleted in its entirety. The same shall apply to any copies of the data. The data importer shall certify the deletion of the data to the data exporter. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit the return or deletion of the transferred personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process the data to the extent and for as long as required under that local law.

(e) Either Party may revoke its agreement to be bound by these Clauses where (i) the European Commission adopts a decision pursuant to Article 45(3) of Regulation (EU) 2016/679 that covers the transfer of personal data to which these Clauses apply; or (ii) Regulation (EU) 2016/679 becomes part of the legal framework of the country to which the personal data is transferred. This is without prejudice to other obligations applying to the processing in question under Regulation (EU) 2016/679.

Clause 17 – Governing law

These Clauses shall be governed by the law of the EU Member State in which the data importer is established. Where such law does not allow for third-party beneficiary rights, they shall be governed by the law of another EU Member State that does allow for third-party beneficiary rights. The Parties agree that this shall be the law of the Data Processor (Polish law).

Clause 18 – Choice of forum and jurisdiction

(a) Any dispute arising from these Clauses shall be resolved by the courts of an EU Member State.

(b) The Parties agree that those shall be the courts of the Data Processor (Poland).

(c) A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of the Member State in which he/she has his/her habitual residence.

(d) The Parties agree to submit themselves to the jurisdiction of such courts.

APPENDIX

ANNEX I

A.   LIST OF PARTIES

Data exporter(s): The Data exporter information is as indicated in the DPM SOLUTIONS application by the customer. 

Signature and date: Upon acceptance of these terms by the customer, Data exporter is deemed to have signed this agreement on that date. 

Role: Data Controller

Data importer(s): 

Name: DPM SOLUTIONS Spółka z ograniczoną odpowiedzialnością 

Address: ul. Koszykarska 27B / 26 , 30-717 Kraków, Poland

Contact person’s name, position and contact details: 

Security Team

[email protected]

ul. Koszykarska 27B / 26 , 30-717 Kraków, Poland

Activities relevant to the data transferred under these Clauses: The activities specified in Annex 1(B) below

Signature and date: Upon acceptance of these terms by customer, Data importer is deemed to have signed this agreement on that date. 

Role: Data Processor

B.   DESCRIPTION OF TRANSFER

Categories of data subjects whose personal data is transferred: 

Only directly involved in project management activities, such as the Data exporter’s personnel, customers, contractors, and other individuals associated with the execution and oversight of projects.

Categories of personal data transferred
The categories of personal data transferred are determined by the Data exporter, taking into account that they should only include information directly related to project management, such as name, email address, phone number, title, company name, and project-specific details, including task lists and descriptions entered by the Data exporter. Personal data unrelated to project management should not be entered into the Service.

Data exporter declares that it does not entrust Data importer with the Data specified in Article 9(1) of the GDPR.

Sensitive data transferred (not applicable) 

None

The frequency of the transfer 

Transferred on a continuous basis

Nature and purpose of the transfer and further processing

For DPM SOLUTIONS to provide, maintain and improve the Services provided to data exporter pursuant to the Agreement.

The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period

During the period of service. Data importer will maintain your personal data for as long as they are needed, or as required by applicable laws, regulations, or government orders.

For transfers to (sub-) processors, also specify subject matter, nature and duration of the processing

During the period of service. Data importer will maintain your personal data for as long as they are needed, or as required by applicable laws, regulations, or government orders. The subject matter of the data processing under this DPA is the Customer Personal Data. The provision of the Services as described in the Agreement and initiated by the Customer from time to time.

C.   COMPETENT SUPERVISORY AUTHORITY

The competent supervisory authority/ies as identified in Clause 13

ANNEX II

TECHNICAL AND ORGANISATIONAL MEASURES INCLUDING TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA

MODULE TWO: Transfer controller to processor

DPM SOLUTIONS uses reasonable technical and organizational measures designed to protect the Service and Customer Content as described at the Security page.

For an executable copy of this Data Processing Addendum, please contact us at [email protected].