List of Data Processors
Third-Party Sub-Processor | Purpose | Applicable Service | Description | Location(s) | DPA |
|---|---|---|---|---|---|
PayPro Global, Inc. | Billing | Used as a billing and subscription management system. | PayPro Global is used as a billing and subscription management system. It enables companies to handle global payments, automate recurring billing, manage subscriptions, and recover lost transactions. This service is crucial for businesses that operate in multiple regions and need to handle a variety of payment methods and currencies efficiently. | EU: Strada Pitar Moș 6, Bucharest, Romania US: 980 6th Ave, 2nd floor, New York, NY 10018 | https://docs.payproglobal.com/documents/legal/DataProcessingProvisionsGdpr.pdf |
Pipedrive OÜ | CRM | Used for external communication, marketing and sales. | Pipedrive is a customer relationship management (CRM) platform primarily used for managing sales pipelines and customer interactions. It’s also utilized for external communication, marketing campaigns, and sales processes. Pipedrive’s tools help businesses track leads, monitor deals, and manage communication with potential and existing customers effectively. | EU: Mustamäe tee 3a, 10615 Tallinn, Estonia US: 490 1st Ave South, Suite 800, St. Petersburg, Florida, 33701 | https://www-cms.pipedriveassets.com/documents/Data-Processing-Addendum-Aug_2024-for-signature.pdf |
Amplitude, Inc. | Analytics | Used to combine, process and analyse usage data. | Amplitude is an analytics platform designed to help companies understand user behavior and product usage. It allows businesses to collect, process, and analyze data to gain insights into customer interactions with their products. These insights can then be used to improve product design, optimize user experience, and increase customer retention. | EU: Keizersgracht 277, 1016ED Amsterdam, The Netherlands US: 201 3rd Street, Suite 200, San Francisco, CA 94103 | |
Bugsnag, Inc. | Quality assistance | Used as error monitoring & reporting tool. | Bugsnag is a quality assurance tool that provides real-time error monitoring and reporting. It helps development teams detect, diagnose, and resolve software bugs quickly, ensuring that applications run smoothly and efficiently. Bugsnag is essential for maintaining high-quality software and reducing downtime caused by errors. | EU: — US: 110 Sutter Street, Suite 1000, San Francisco, CA 94104 | https://docs.bugsnag.com/assets/pdf/bugsnag_inc_standard_contractual_clauses.pdf |
LiveChat Software S.A. | Customer support | Used to communicate with users and create tickets upon their request. | LiveChat is a customer support tool that facilitates real-time communication with users through chat. It is used to assist customers, resolve issues, and create support tickets based on user inquiries. The platform helps improve customer satisfaction by providing quick and efficient support. | EU: ul. Zwycięska 47, 53-033 Wrocław, Poland US: 101 Arch Street, 8th Floor, Boston, MA 02110 | |
Calendly, LLC | Demo booking | Used to organise demo with customers. | Calendly is a scheduling tool that simplifies the process of organizing meetings and demos. It is used to schedule demos with customers, allowing them to choose a convenient time based on the availability of the sales or support team. This reduces the back-and-forth communication often involved in scheduling. | EU: 90 Long Acre, London, WC2E 9RA, England US: 9160 Guilford Rd, Columbia, MD 21046 | |
SparkPost, Inc. as a part of MessageBird B.V. | Transactional emails, SMTP | Used as an SMTP provider for transactional emails. | SparkPost is an email delivery service that acts as an SMTP provider for transactional emails. It is used to send critical automated emails such as order confirmations, password resets, and other notifications. SparkPost ensures that these emails are delivered reliably and promptly to users. | EU: 90 Long Acre, London, WC2E 9RA, England US: 9160 Guilford Rd, Columbia, MD 21046 | https://dotcom.messagebird.com/content/sparkpost.com_policies_dpa_.pdf |
Hotjar Ltd. | Analytics | Used as behavior analytics and feedback data aggregator. | Hotjar is a behavior analytics and feedback tool. It allows companies to collect data on how users interact with their websites and products through heatmaps, session recordings, and surveys. This data helps businesses understand user behavior and gather feedback, which can be used to improve the user experience and design. | EU: Dragonara Business Centre, 5th Floor, St. Julian’s, Malta US: — | |
Cloudflare, Inc. | DNS, CDN, Security | Used as a web infrastructure and website security, providing content delivery network services, DDoS mitigation, internet security, and distributed domain name server services. | Cloudflare is a web infrastructure and security service that provides content delivery network (CDN) services, DDoS mitigation, internet security, and distributed domain name server (DNS) services. It is used to improve website performance, enhance security, and protect against cyber threats. | EU: — US: 101 Townsend Street, San Francisco, CA 94107 | |
Microsoft Corporation (Azure) | Cloud hosting | Used as a on-demand cloud computing platforms and APIs. | Microsoft Azure is a cloud computing platform that provides on-demand cloud services, including computing, storage, and networking. It is used by businesses to host applications, store data, and run various workloads in the cloud, enabling scalability and reducing the need for physical infrastructure. | EU: Address: One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland US: 1 Microsoft Way, Redmond, WA 98052 | |
Microsoft Corporation (Clarity) | Analytics | Used as a behavior analytics tool. | Microsoft Clarity is a free analytics tool that helps businesses understand user interactions on their websites. It provides features like heatmaps, session recordings, and insights into user behavior. This tool is essential for optimizing user experiences and improving website performance. | EU: One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland US: 1 Microsoft Way, Redmond, WA 98052 | |
ChartMogul GmbH & Co. KG | Analytics | Used as an analytics service. | ChartMogul is an analytics service focused on subscription businesses. It provides detailed analytics on revenue, customer churn, and other key metrics related to subscription services. This helps businesses understand their financial performance and make data-driven decisions to optimize their growth. | EU: WeWork, Kemperplatz 1, 10785 Berlin, Germany US: — | |
Google LLC (Google Drive) | Cloud storage | Used for cloud storage and document management | Google Drive is a cloud storage solution that allows businesses to store, share, and manage documents online. It enables teams to collaborate on files in real-time, ensuring data accessibility from anywhere. | EU: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland US: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 | |
Amazon Web Services, Inc. (AWS) | Cloud hosting and storage | Used for scalable cloud computing and data storage. | Amazon Web Services (AWS) provides cloud computing and data storage solutions, enabling businesses to scale their infrastructure and manage data securely and efficiently. | EU: 38 Avenue John F. Kennedy, L-1855 Luxembourg US: 410 Terry Avenue North, Seattle, WA 98109 |